FAQ

Yes it is.

No, We don't

All purchases at Themeforest are covered by "Envato Market Refund Rules". Please read more at this link: https://themeforest.net/page/customer_refund_policy

Resolving disputes - asking Envato to help

if you and an author can't come to an agreement about a refund, you can raise a dispute and have Envato investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by Envato is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.

Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.

• You don't want it after you've downloaded it
• The item did not meet your expectations or you feel the item is of low quality
• You simply change your mind
• You bought an item by mistake
• You do not have sufficient expertise to use the item.
• You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
• You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).
• Refund is not applicable on Custom Service (such as custom development works, consulting works and any order services we provide)

A REFUND MAY BE GIVEN

1. Item is "not as described" or the item doesn’t work the way it should.

if an item doesn’t work the way it should then the author is required to promptly fix the issue by updating the item. An item is "not as described" if it is materially different from the item description or preview. if the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the author.

2. Item has a security vulnerability

if an item contains a security vulnerability and can't easily be fixed you would be entitled to a refund from the author. if the item can be fixed, then the author should do so promptly by updating the item. if the item contains a security vulnerability that is not patched in an appropriate timeframe then we would expect the author to provide a refund for the item.

3. Item support is promised but not provided

if an author advertises their item as including item support, you have a current support entitlement, and you are not provided that support in accordance with the item support policy the author should provide you with a refund.

4. Item support extension not used

if you purchase an item support extension and request a refund of that extension before your existing item support expires we would expect the author to provide you with a refund of that item support extension.

5. Items that have not been downloaded

if you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for a refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven't downloaded the item.

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded. (Don't forget this step)

3/ Find this zip file: halo-x.x.x-sections-ready.zip in the folder Halo Sections Ready X.X.X, then you just need to upload halo-x.x.x-sections-ready.zip file to your Shopify store.

With x.x.x. is the number of theme version

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Yes, we will assist you to install the template if needed. You can contact us to ask for Installation service.

Yes you will get a free Shopify theme update in the future when the latest version is available. Please check back our Shopify Theme’s Chang Log for more details. You will receive a notification email from Envato if there is an update.

Submit a support ticket at here: https://halosoft.ticksy.com/.

We’re available from Monday – Friday 08:00 A.M. to 05:30 P.M. (GMT+7 / Asia), Saturday and Sunday Closed.

We will try our best to reply your emails as soon as possible. However, we will prioritize tickets regarding Theme features and issues.

– We will reply your email regarding Theme features and issues within 24 hours.

– Regarding emails about Shopify template customization, we will reply you within 48 hours (but normally much sooner).

Single Domain License or Regular License allows you to use the purchased theme on a single domain (website) only. All our themes come with Single Domain License. if you would like to use theme license on multiple websites, you need to purchase the license for each website

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.

Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.

Yes, it does. Please check it out our demo to see how it works.