Delivery Policy

What is the delivery lead time for my order?
We aim to deliver within 4 working days from the date of your order. Our friendly staff strive to make deliveries happen between 10am and 7pm on weekdays, so do look out for them!

Do you offer free delivery?
1. Free delivery applies for total orders above $70.00. For orders worth less than $70, a flat $10.00 delivery fee will be applied to the order.
2. Free delivery currently applies to treadmills, bikes, ellipticals, strength equipments and orders above $70.
3. Free delivery may be enjoyed in conjunction with a voucher code or automatic discount.
4. Vouchers and automatic discounts do not apply to delivery fees, unless otherwise stated.
5. Delivery fees will not be refunded for returns and cancellations.
6. We reserve the right to change or discontinue free delivery at any time.

My order is not here yet. What should I do?
Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don't worry. Please allow at least 4 working days for your order to arrive depending on the given estimated delivery time on your product. If you have purchased more than 1 item, you may receive your purchases at different times.

If you have any concerns, please do not hesitate to contact Customer Service at info@solefitness.sg or call us at 6270 3544 from 11am to 7pm from Monday to Friday except Public Holidays.

Do you ship internationally?
We currently only ship within Singapore. However, we do ship to various countries depending on the packaging dimensions, shipping cost and other constraints that may occur when delivering internationally. Please call us at 6270 3544 if you need shipping related queries.

Do you offer self-collection/on-site pickup services?

Yes! We understand most of you are always on-the-go and may not be at home most of the time. So to make shopping even more convenient for you, we now have self-collection services available at our showroom. You may collect within office hours(11am to 7pm from Monday to Friday). If you insist to pick-up on weekends, you may call and arrange an appointment 1 day prior to your collection.

Who are our logistic partners?
Orders are delivered by our friendly staff to your doorstep. Our employee's are just as dedicated as we are in delivering your SF products to you as soon as possible.